Terms and Conditions

Freeze n’ Feast Burritos — Terms & Conditions

Last Updated: 11/19/2025

Welcome to Freeze n’ Feast Burritos. By accessing our website, placing an order, or interacting with our services, you agree to the following Terms & Conditions. Please read these carefully.

1. Company Information

Freeze n’ Feast Burritos is a local food business providing handmade frozen burritos with delivery services.
For questions, contact us at: info@freezeandfeastburritos.com

2. Ordering & Payment

2.1 Order Confirmation

Your order is considered confirmed once payment is successfully processed and you receive an order confirmation via email, text, or through the ordering platform.

2.2 Payment Methods & Online Payments

We accept online payments for all orders. Payments may be made using:

• Credit or debit card

• Digital wallets (Apple Pay, Google Pay, etc., depending on platform)

• Third-party payment processors such as Square, Stripe, PayPal, or other secure checkout providers

All payments are processed through trusted, PCI-compliant third-party payment gateways.
We do not store or have access to your full payment card information.

2.3 Payment Authorization

By placing an order, you authorize our payment processor to charge the full order amount, including item totals, taxes, delivery fees, and adjustments (if applicable).
Orders may be canceled if payment is declined or reversed.

2.4 Order Deadlines

We may offer “Order By” dates and scheduled delivery days.
Orders placed after the posted deadline may roll into our next delivery cycle.

2.5 Cancellations

Orders may be canceled before we begin preparation or packaging.
Once preparation has started, cancellations may not qualify for a refund.

3. Delivery & Pickup

3.1 Delivery Areas

We offer delivery within designated local zones. Delivery availability may vary.

3.2 Delivery Windows

Delivery days and time windows will be communicated after ordering.
Customers are responsible for being available or leaving a safe drop-off location.

3.3 Delivery Conditions

Frozen items should be placed in a freezer promptly upon delivery.
We are not responsible for thawing or damage due to items left out after drop-off.

4. Product Information

4.1 Ingredients & Allergens

Our burritos may contain common allergens such as dairy, gluten, or other ingredients.
Customers are responsible for reviewing ingredient information prior to purchase.

4.2 Storage & Heating

Products must be stored frozen and heated according to provided instructions.
We are not responsible for improper storage or heating.

4.3 Quality Guarantee

We hand make each burrito with care. If you experience an issue, contact us promptly so we can make it right.

5. Refunds & Replacements

Refunds may be offered in cases of:

• Incorrect orders

• Damaged or compromised packaging at the time of delivery

• Missing items

• Quality concerns reported within a reasonable timeframe

Refunds are not provided for:

• Improper storage after delivery

• Customer errors (wrong address, unavailable at delivery time, etc.)

• Preference-based issues (taste, spice level, etc.) unless a product defect is present

6. Use of Website & Content

6.1 Intellectual Property

All content, images, branding, logos, and text are owned by Freeze n’ Feast Burritos and may not be copied or reproduced without permission.

6.2 User Conduct

You agree not to misuse our website, including attempting unauthorized access, interfering with functionality, or submitting false orders or information.

7. Liability Limitation

To the fullest extent permitted by law, Freeze n’ Feast Burritos is not liable for:

• Damages resulting from improper storage, heating, or handling of products

• Delays due to weather, traffic, or unforeseen circumstances

• Losses arising from website downtime or technical issues

Our liability is limited to the amount paid for the order in question.

8. Third-Party Services

We may use third-party platforms for ordering, messaging, payments, or analytics.
You agree to their terms when using their services.

9. Privacy

Your use of our services is also governed by our Privacy Policy.
Please review it to understand how we collect and use your information.

10. Changes to These Terms

We may update these Terms & Conditions at any time.
Changes will be posted with a revised “Last Updated” date. Continued use of our services indicates acceptance.

11. Contact Information

For questions, concerns, or order issues, contact us: info@freezeandfeastburritos.com